These T&Cs apply to the use of our website (m92.store) and the sale of our products to you.
Please read these T&Cs carefully before you use our website and submit an order to us.
1 – Who we are
We are M.92, the trading name for NLFP Enterprise Ltd, established at 242 Acklam Road, London W10 5JJ
All references to “we”, “us” and “our” in these T&Cs refer to M.92.
You can contact us by emailing at [email protected]
2 – These T&Cs
By accessing our website or submitting an order, you are agreeing to these T&Cs. You can access these T&Cs at any time through www.margauxstudios.com/termsandconditions
3 – Our products
All of our products are lovingly and ethically manufactured in London with high-quality materials.
Our products will arrive in our brand packaging.
If you live in the United Kingdom (“UK”) or the European Union (“EU”), the price listed on each product page will include all relevant taxes.
If you are submitting an order from outside the UK or EU, then the price may change on check-out depending on the applicable taxes. You are responsible for any import charges, fees or taxes that you may incur by receiving the product.
The cost of delivery will be displayed separately and vary depending on the destination you select. We make every effort to ensure that these prices and costs are accurate.
We ship worldwide via Royal Mail.
4 – Ordering from us
After you have made an order and paid for it through our website, your order will be accepted when we send a confirmation email to you. This will create a legal contract between you and us.
Sometimes, we might not be able to accept your order. This may be because we are out of stock, identified a mistake in the product description or cannot deliver the product to you. If we cannot accept your order in whole or part, we will let you know by email as soon as possible and not charge you for the part of the order that we cannot accept.
You will receive an order number in your confirmation email, which you should always mention when contacting us about your order.
We will provide you with tracking information in our dispatch email to you. We will let you know if there are any problems with your delivery that we are aware of but cannot be responsible for any delays outside of our control. If there is a significant delay to your order, please contact us as soon as possible as we may be able to help.
5 – Changing your mind and requesting an exchange or refund
If you change your mind after receiving your order, you can request a refund or exchange within 14 days after the date that you receive your order. If you wish to do this, please contact us by emailing [email protected]
You must return the products that you wish to refund or exchange within 14 days of us accepting your request to refund or exchange. All products must be brand new, unworn and preferably in their original packaging when returned to us.
You will need to pay for the return of the products and are fully responsible for the products until we receive them. We recommend that you use a service that tracks your parcel as we cannot provide you with a refund or replacement unless we receive the return. We will pay for your return only if the product is faulty, was incorrectly described or we made a mistake.
We will refund you using the same method that you paid us within 14 days after receiving your return.
If you request an exchange, this is subject to the availability of that product and/or our materials. You may need to pay for the delivery of your exchange too. We will let you know when you request your exchange. If we cannot exchange the product, we will provide a refund to you if you have returned the product to us.
6 – Your right to cancel
You can cancel your order following the section above if you have changed your mind within 14 days.
You may cancel your order immediately if we have informed you about an error in the price or description of the product.
7 – Our website
Our website and social media profiles are for individuals aged 18 or older.
We may display or link to third party websites and services from our website or social media profile. You understand that we are not responsible for these third parties and you must read their terms and conditions carefully.
8 – Our intellectual property
The images (including but not limited to the photographs, illustrations and graphics), sound recordings and audio-visual content (“Content”) on our website and social media profiles are owned by or licensed to us.
Other than for your own personal use, you must not use, copy, transfer, publish, share, distribute or otherwise make available any of our Content without our prior written permission or unless otherwise agreed between you and us in writing.
9 – Liability
To the extent permitted by law, we shall not be liable to you for: any losses or harm that are not solely caused by our negligence and/or not reasonably foreseeable; and/or any technical failures or lack of availability in respect of our products and website.
We are not responsible for any delay or failure by us which is caused by something beyond our reasonable control, including but not limited to natural disasters, severe weather, fires, explosions, threats to public health, pandemics, epidemics, outbreaks, crisis, terrorist activity, government or public authority intervention or action, strike, industrial action, riot, civil disturbance, war, theft and/or malicious damage.
Nothing in these T&Cs excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the laws of England and Wales.
Nothing in this section affects any legal rights that you may have as a consumer.
10 – General
We may change our website and these T&Cs from time to time to: change, improve and update; comply with changes to the law or regulatory requirements; or make our website and T&Cs clearer to understand in a way that does not cause a significant disadvantage to you.
We may transfer our rights and obligations to someone else but will ensure this does not significantly disadvantage you.
If we delay or fail to take any action pursuant to these T&Cs, that delay or failure does not mean we lose that right.
If any part of these T&Cs are not legally enforceable, all other parts of these T&Cs shall continue to apply.
These T&Cs are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales. Nothing in these T&Cs shall prevent you from being subject to the laws and courts of your country of residence where required by the laws in your country of residence.